customer satisfaction form

Customer Testimonials

Antonio Martín, Spain

House Seller - Tuesday, January 24, 2012

Buenos días Marie,
Agradecemos tus buenos deseos para nuestra familia para este año 2012 y la misma ventura queremos para ti, tu familia y a todos los integrantes de ese grupo que conformais Cumbre Villas. Una vez más, nuestro reconocimiento a vuestra profesionalidad y a la exquisita atención de todos y cada uno de vosotros.

Saludos cordiales desde Brasil.

Antonio Martín

Colin & Jo Davenport, UK, United Kingdom

House Seller - Saturday, November 26, 2011

Marla, Africa and all the team at Cumbre Villas - Thanks ! Muchas gracias !
Your service was faultless. Our best wishes to you all.

Gerd & Per from Gothenburg, Sweden, Sweden

House Buyer - Saturday, November 26, 2011

We bought a house through Cumbre Villas in the summer of 2011. It was the result of about three months of contact with specially Marla at Cumbre Villas. She and her husband Juan showed us around 10 house, gave us good advice and answered all our questions. They told us that they would guide us through the entire purchase process and that we did not have to worry about the legal side. These assurances were met by a wide margin. Everything was done to perfection.
As property buyers in Sweden we are used to the relationship with the real estate broker coming to an end the day the sale is finalized. With Cumbre Villas it's different. They really make an effort to help you to get settled into your new home.
We often think about Spain and Cumbre Villas. We are so glad that we bought our Spanish house from them. We know we can turn to them if something unexpected should occur. That kind of security is invaluable and very comforting to us.

Hanneke und Frank Kusse, Netherlands

House Buyer - Wednesday, August 31, 2011

Hanneke and Frank Kusse - The Netherlands
Purchased a property on Punta de La Mona, La Herradura, January 2011

After many years of searching in the South of Europe, we bought a property in Punta de La Mona and we can say without any reservation that Marla, Juan and their team were instrumental in making the deal happen. They combine all of what buyers need: great insight into the working of the local market and the availability of properties in that market, best practices, quick and very thorough follow-up, hard work and a no-nonsense approach towards both side of the negotiation-table.
Although we were not the sellers of property, we can recommend all sellers to work with Cumbre Villas. Although the market is a buyer's market today, we haven't seen a real estate agent so cleverly fighting for its client as Cumbre Villas, always in a very correct way. In our view, that tells something about how Cumbre Villas deals with the entrusted job to represent the seller. How often have we for instance heard real estate agents telling us that the seller was overpricing their property! Never any of that. Funny enough, it made us become a more interested and serious buyer!
From the buying side, if there is any place were intimate local knowledge is combined with best practices (transparency, honesty, being clear and upfront and providing complete information about everything that matters when buying a property, etc), it is Cumbre Villas. It was great that initially they took us out to see many properties as to compare and shape further our wishes. Cumbre Villas possessed a lot of information on all those properties and it gave us a very good understanding of all the pro's and con's of them. Even they were able and willing to help us determining the price of a very big renovation project and we can say with hindsight they were quite right. The deal materialised only because Cumbre brokered it. With their non-nonsense approach, their ability to be creative in the process and their enormous persistence (even just before Christmas, they worked night and day!), they made happen what initially didn't seem possible (supply and demand were long not in equilibrium).
During the effectuation of the sales process we were tremendously supported by the entire team (Africa, Christine and Maria). We even decided to save ourselves an expensive lawyer by having Africa to represent us and even though we had our principal reservation against using a lawyer from the side representing the seller, we never had any doubt about her professionalism and ethical standards. The whole deal passed in 3 weeks time (with Christmas in between!) and we had no problems, no surprises (if any, things were better/less expensive than expected) and only an extremely efficient and effective process.
Here in Holland I have said many times that real estate agents here can take a learning from Cumbre Villas. Probably if even 10 percent of them had that quality, our market here would be in better shape. Well done, team Cumbre Villas!

Louise Isham, United Kingdom

Rental Client - Wednesday, July 6, 2011

Dear Christine,
Thank you very much for your email and all the help you gave us with this booking. Thank you also for the prompt refund of the deposit also.
We had a wonderful time at the villa and honestly can't think of anyway for you to improve it! Everything was thought of from the food left for us on our arrival, the extremely well stocked kitchen (both downstairs and up by the pool), all the facilities for clothes washing etc, and the mosquito coils.
We all enjoyed a really comfortable and lovely stay so thank you very much.

Many thanks and best wishes
Louise

Paul + Susi Waring, United Arab Emirates

House Buyer - Monday, June 27, 2011

Paul & I have recently completed the purchase of a beautiful villa on the Monte de los Almendros. We came across Cumbre Villas quite by accident but now realise, how extremely fortunate we were. Having searched, for several years, for a home in which to retire, we were most impressed by the professionalism and dedication of the Cumbre Villas team - nothing was ever left in doubt and whatever question we had, was answered, sometimes within minutes of our e-mail landing on their desks!! We hear of many a horror story of people buying property in Spain but rest assured, Marla & Juan have your best interests at heart and will carry you through the process, from start to finish, with very little difficulty - we can't thank them enough for everything they have done to make our dream of owning a home in Spain, come true. Thank you both for your time, kindness and generosity of spirit. Susi & Paul Waring, Dubai, UAE.
June 2011

Vente Villa Rosa

House Seller - Tuesday, May 17, 2011

Bonjour Marie
J'ai bien reçu l'acte de vente de la propriété de mes parents et je tiens à vous remercier infiniment pour votre gentillesse et votre bonne disposition qui ont facilité les démarches de la vente de villa Rosa ainsi que la recupération de cette acte.
Cordialement
Victoria Algarra

Gunilla and Mikael Finnström, Sweden

House Buyer - Monday, April 4, 2011

Vår dröm om att köpa hus i Spanien började ta form på mässan ”Köpa hus utomlands”. Där träffade vi på representanter från Cumbre Villas och fick upp ögonen för Costa Tropical och Salobrena. På mässan fick vi lära oss att spanska mäklare inte hade något ansvar liknande det man har här hemma utan som köpare måste man absolut representeras av en advokat för att kontrollera att alla papper är i ordning. Då har de inte träffat på Cumbre Villas och deras personal! Vi har känt oss helt trygga genom hela processen. Från de första visningarna där alla våra frågor besvarades med stor kännedom om fastigheter, vatten, avlopp, regelverk, ja inget lämnades åt slumpen. Vidare sedan genom besiktning, prisförhandling och den spanska byråkratin till avslut kände vi oss väl omhändertagna och säkra på att Cumbre Villas gjorde ett bra jobb. Ett stort och varmt tack till hela den fantastiska personalen som gjorde vår husaffär så otroligt smidig.

Gunilla och Mikael Finnström

Rolf and Rosa Hallin, Sweden

House Buyer - Thursday, March 17, 2011

Köpa hus i Spanien? Mardröm eller en enkel resa genom alla byråkratiska hinder? Vi hade turen att välja det senare tack
vare att vi kom i kontakt med Cumbrevillas.
Vi fick ett fantastiskt mottagande av Marla och Juan och deras trevliga och hjälpsamma personal. Alla talar mycket bra
engelska och är lätta att förstå, särskilt Marla (född i USA, vilket klart underlättar). Juan visade oss tålmodigt många
hus och vi kände aldrig någon press att bestämma oss, snarare tvärtom att vi uppmanades ta den tid vi behövde för att vi
skulle hitta vårt drömhus. Hela processen präglades mer av ett vänskapsförhållande än säljare och kund. Genom sin
bakgrund som "byggherrar" gav de oss många olika förslag på hur man med enkla medel kunde åstadkomma stora
förbättringar. De har också alla de kontakter för allt som man kan behöva som husägare i Spanien.
Alla praktiska saker som besök hos polis, bank, räkningar på autogiro, försäkring och notariatet tog de hand om så det
var bara att glida med. Ett viktigt möte höll dock på att ställa till det. Rosa var tvungen att akut åka till Sverige
några dagar innan köpehandlingarna skulle undertecknas. Det innebar att jag måste få en fullmakt på en dag. Lätt i
Sverige, men i Spanien ska det utfärdas på notariatet. Omöjligt!! Inte alls, bara lugn sa Juan, jag ringer en vän på
notariatet. Sagt och gjort! Vi fick en tid 30 min senare och han skickade sin jurist (Africa) med oss. Fullmakten blev
30 sidor lång!! Tusen tack Juan och Africa!
Självklart flöt allting på perfekt på tillträdesdagen. Africa hade alla papper i ordning och självklart underlättade det
att tjänstemannen (gestorn) på notariatet var hennes kompis. Inne hos notarien gick det sedan i rekordfart och vi var nu
husägare i Spanien. Allt gick på mindre än tre veckor.
Det är väl ingen överraskning att jag å det varmaste rekommenderar Cumbrevillas till alla husspekulanter. Skulle någon
behöva hjälp med att tolka mellan svenska och engleska hjälper jag gärna till. Marla och Juan har våra kontaktuppifter
och vi svarar mer än gärna på frågor kring vårt husköp och allt annat som Cumbrevillas hjälpt oss med.

Ann Blurton, Spain

House Seller - Wednesday, March 16, 2011

I cannot recommend highly enough www.cumbrevillas.com, they were totally brilliant, in every way, from start to finish.
We have known Marla (the boss!) for 3 years now, since we viewed some villas she had for sale.
Cumbre Villas had our house on their books for only a short time, after it had been with another agent for ages.
We know Marla to be professional, efficient, trustworthy and honest as well as incredibly hard working, and a thoroughly nice "can do" person.
Her assistants Africa and Christina seem to have been recruited with similar qualities. Their attention to detail was incredible.
It sounds like I'm on commission (I'm not!) but we were really impressed with their service.